Privacy Policy

1. Scope

This Privacy Policy applies to StoneRate users, including Buyers, Stone Sellers, Sand Sellers, Transporters, and authorized administrative users. StoneRate helps users manage construction-material requests, quotations, orders, transport assignments, bidding, loading schedules, and deliveries.

By using StoneRate, users acknowledge the practices described in this policy. Users who do not agree should discontinue use of the service and may request account deletion.

2. Information we collect

Account and profile information

• Name, mobile number, account identifier, role, and account-verification status.
• Business, shop, agency, plant, seller, yard, or transporter profile information.
• Address, city, state, postal code, pickup location, delivery location, and other operational location details.

Order and marketplace information

• Material requests, quantities, rates, permit costs, quotations, decisions, orders, and delivery records.
• Transport bids, direct assignments, route distance, vehicle information, loading status, dispatch status, queue number, and expected loading time.
• Messages, notes, rejection reasons, cancellation reasons, and operational history entered through the app.

Uploaded content

• Material sample images and related sample details.
• Other files or images that users voluntarily upload for business operations.

Technical information

• App version, device and browser information, IP address, request logs, error logs, and security records.
• Session and authentication information used to keep accounts signed in and protect access.

3. How we use information

• To create, verify, and manage user accounts.
• To connect Buyers, Sellers, Sand Sellers, and Transporters for legitimate StoneRate transactions.
• To prepare quotations, process requests, assign transport, manage bids, schedule loading, and track deliveries.
• To show relevant operational details to users involved in a request, order, bid, or delivery.
• To prevent duplicate, fraudulent, unauthorized, or unsafe activity.
• To provide support, diagnose errors, improve performance, and maintain service reliability.
• To comply with applicable legal, regulatory, security, and contractual obligations.

4. Information sharing

StoneRate shares information only as needed to operate the marketplace and delivery workflow. Depending on the transaction, relevant information may be shared with:

• Buyers receiving quotations, order updates, and delivery information.
• Stone or Sand Sellers receiving material requests, accepted quantities, loading schedules, and transport information.
• Transporters receiving assigned materials, pickup and drop information, vehicle requirements, loading schedules, and operational updates.
• Authorized StoneRate administrators who manage requests, quotations, bids, assignments, and deliveries.
• Service providers that host or operate StoneRate infrastructure, such as cloud hosting, database, storage, security, and future communication providers.
• Authorities or professional advisers when disclosure is required by law or reasonably necessary to protect users, StoneRate, or the public.

5. Storage and service providers

StoneRate may use third-party infrastructure providers to operate the service. Current infrastructure may include cloud application hosting, a managed PostgreSQL database, and Cloudflare R2 object storage for uploaded images. These providers may process information only as necessary to deliver their services to StoneRate.

StoneRate uses reasonable administrative and technical protections, but no internet-based service can guarantee absolute security.

6. Data retention

StoneRate retains information for as long as reasonably needed to provide the service, maintain transaction and delivery history, resolve disputes, prevent fraud, meet security requirements, and comply with legal obligations.

After an account-deletion request, StoneRate will delete or anonymize eligible personal information within a reasonable period. Some records may be retained where necessary for completed transactions, legal compliance, fraud prevention, security, accounting, dispute resolution, or enforcement of agreements.

7. Account and data deletion

Users may request deletion of a StoneRate account and associated personal data by emailing the support address below from the email address connected to the request, or by identifying the registered mobile number and account role.

Please use the subject:

StoneRate Account Deletion Request

Include the registered mobile number, user role, public account ID if available, and a brief confirmation that the account should be deleted. StoneRate may verify the request before deletion to protect the account from unauthorized deletion.

You can also start an account and data deletion request from your profile in the StoneRate app.

8. User choices and rights

Users may contact StoneRate to request access, correction, or deletion of eligible personal information. StoneRate may request reasonable verification before acting on a request.

Users can limit some data collection by not uploading optional content. Certain information is necessary to create accounts, process requests, manage orders, or provide delivery services.

9. Children

StoneRate is intended for business and operational users and is not directed to children. StoneRate does not knowingly offer accounts to children below the age permitted by applicable law.

10. Changes to this policy

StoneRate may revise this Privacy Policy as the service, legal requirements, or third-party integrations change. The updated effective date will be shown at the top of this page. Material changes may also be communicated through the app or another appropriate channel.

11. Contact

For privacy questions, account deletion, data correction, or support, contact:

StoneRate
aloksingh9974@gmail.com